Someone calls your business number. You are in a session. They hang up without leaving a voicemail. Without missed call text back, that moment is gone. With it, they receive a text within minutes that acknowledges you saw they called and gives them a clear next step.

This is one of the highest-ROI features in MONDAi for service businesses. It is a single setup that runs permanently in the background and catches leads you would otherwise lose silently.

Steps

1
Navigate to Missed Call Text Back
Go to Settings → Missed Call Text Back. It is available on all MONDAi plans.
2
Toggle the feature on
Click Enable Missed Call Text Back. Any missed call to your connected business number will now trigger an automatic SMS to the caller.
3
Write your text message
Write the SMS that goes to missed callers — under 160 characters. It should acknowledge the missed call and give a clear next step. Example: "Hi, this is [Name] — I saw your call and will get back to you shortly. In the meantime: [booking link]."
4
Set the delay
Choose how quickly the SMS sends after the missed call. 5 minutes is the sweet spot — fast enough to be impressive without feeling automated.
5
Save and test
Save your settings. Call your own number from a different phone and let it ring without answering. Verify the text arrives at the correct number within your set delay.

Common Mistakes

  • No next step in the message. "Sorry I missed your call" with no link or instruction wastes the opportunity. Always include a booking link or website URL.
  • Sending immediately with no delay. An SMS arriving one second after a missed call feels jarring. A 3 to 5 minute delay feels like a person noticed and responded.
  • Not testing before relying on it. Call the number yourself to confirm the SMS delivers before assuming it is working.
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