How to Set Timezone and Notifications in MONDAi

Your timezone setting determines when your automations fire, when your calendar shows availability, and when scheduled messages go out. Get it wrong and a welcome sequence meant for Monday morning sends at 3am. Get it right once and everything downstream runs on your schedule.

GoHighLevel's infrastructure, which powers MONDAi, uses timezone settings at two levels: the business account and the individual user profile. Both matter. This guide covers both so nothing slips through.

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Set both levelsIf your account timezone and your user profile timezone are different, your calendar can display appointment times in the wrong one. Check both.

Why Two Timezone Settings Exist

The business timezone controls when your automations fire and what timezone your calendar uses as its default. The user profile timezone controls how times display in your personal view — what you see when you look at your calendar. They should always be set to the same zone.

Steps

Go to Settings → Business Info

In the left sidebar, click the gear icon. Select Business Info or Business Profile. Scroll to find the Timezone field.

Select your business timezone

Choose your timezone from the dropdown list. This is the timezone your automations, workflows, and calendar will default to.

Save your changes

Click Save before navigating to the next section.

Set your personal user timezone

Click your profile avatar (top right or bottom left depending on your view) and navigate to Profile settings. Set your personal timezone here.

Configure your notification preferences

Still in Profile settings, look for a Notifications section. Turn on the alerts relevant to your workflow: new contact or lead, new conversation or reply, appointment booked or cancelled, task reminders, pipeline stage changes.

Configure mobile push notifications separately

In the LeadConnector mobile app, go to your Profile or Settings inside the app to review push notification permissions. Mobile notifications are managed separately from the desktop.

Video WalkthroughSettings → Business Info timezone field, then user Profile → timezone field, then the Notifications section with alert toggles

Common Mistakes

Setting only the business timezone and not the user timezone. If they're set to different zones, your calendar can display appointment times incorrectly. Set both.
Forgetting to update when travelling. Your automations fire based on the timezone saved in your settings, not your physical location.
Turning off all notifications. Keep at minimum new lead and new booking alerts active.
Not testing after setup. After saving your timezone, book a test appointment and confirm the time shows correctly in your calendar.

Next Steps

How to Access MONDAi on Mobile — where mobile push notification permissions are managed
How to Connect Google Calendar — syncing your calendar ensures timezone alignment across both platforms

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