The live chat widget puts a conversation window on your website. When a visitor sends a message, it routes directly into your MONDAi Conversations inbox — the same place your email replies and SMS threads already live. You respond in one place. Your visitor gets a reply in the chat window on your site.
Every conversation the widget captures becomes a contact record in your CRM automatically. The chat routing infrastructure draws on the same communications layer used across the GoHighLevel platform for unified inbox management.
Steps
1
Go to Sites → Chat Widget
Select
Chat Widget from the sub-menu.2
Configure your widget appearance
Set widget color, greeting message, response time message, and the name in the chat header.
3
Set routing preferences
Choose where incoming chats go — to a specific team member or the general Conversations inbox.
4
Copy the widget embed code
Click Get Code or Copy Code. Copy the short JavaScript snippet exactly.
5
Paste the code into your website
See platform instructions below.
6
Save and publish your website changes
7
Confirm the widget appears
Open your live website in an incognito window. The chat bubble should appear in the lower corner.
8
Send a test message
Confirm it appears in your MONDAi Conversations inbox.
By Website Platform
- WordPress: Use a header/footer plugin and paste before the closing
</body>tag - Squarespace:
Settings → Advanced → Code Injection → Footer - Webflow: Project settings → Custom Code → Footer Code section
- Custom HTML: Paste immediately before the closing
</body>tag
Video WalkthroughSites → Chat Widget configuration, copying the embed code, then pasting into WordPress and confirming the widget appears on the live site
Common Mistakes
- Pasting the code into a draft page — the widget only loads on published, live pages.
- Installing the code in the header instead of before the closing body tag — header placement can cause conflicts.
- Forgetting to check Conversations after the test — the widget can appear visually without routing being configured correctly.
- Expecting the widget on MONDAi-built funnel pages — the embed widget is for external websites.
Next Steps
- How to Tag and Segment Your Contacts — every chat conversation creates a contact; tag them immediately
- How to Build Your First Workflow — build an automation that responds to new chat contacts automatically
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