A workflow in MONDAi is a rule: when this happens, do this. When a contact submits a form, send a welcome email. When a tag is added, start a nurture sequence. When an appointment is booked, send a confirmation. Every workflow is built from the same two building blocks: a trigger and one or more actions.
The automation engine inside MONDAi runs on GoHighLevel's workflow infrastructure — one of the most powerful in the industry, used at scale by agencies and creators worldwide.
Workflow Anatomy
Trigger: the event that starts the workflow. One trigger per workflow.
Actions: everything that happens after. One email or a full multi-week sequence with delays, conditions, and multiple channels.
Steps
Common Mistakes
- Leaving the workflow in Draft — it does not run until Active.
- Using vague workflow names.
- Building complex workflows without testing first.
- Forgetting Wait steps between emails — without them, all actions fire simultaneously.
Next Steps
- How to Test a Workflow Before Activating
- Understanding Workflow Triggers and Actions — full reference
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