A no-show is a session lost. An automated 24-hour email plus a 1-hour SMS catches most people who would have forgotten. Set it once and it runs permanently for every booking on that calendar.
Steps
1
Open calendar notification settings
Go to Calendars, click Edit, and navigate to the Notifications section.
2
Enable booking confirmation
Toggle on the immediate booking confirmation. Write a message that confirms date, time, duration, and joining link.
3
Add a 24-hour reminder
Click Add Notification, set to 24 hours before the appointment. Keep it brief: what the session is, the time, the joining link, one prep note.
4
Add a 1-hour SMS reminder
Add a second notification 1 hour before. Enable SMS delivery. Write under 160 characters: the time, the link, nothing else. SMS reminders have near-perfect open rates.
5
Test the full sequence
Book a test appointment. Verify the confirmation arrives immediately, then check that subsequent reminders fire at the correct intervals with the correct content.
Common Mistakes
- No joining link in the reminder. A reminder without the link forces the client to hunt for it right before the session. Include the link in every message.
- Same copy for email and SMS. Email can be longer. SMS must be one short message with a link. Write them separately.
- Only one reminder. A 24-hour email plus a 1-hour SMS together catch far more people than either alone.
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