Most service businesses leave a significant amount of their reputation potential on the table — not because clients wouldn't leave a review, but because no one asked. Reviews AI handles the asking automatically, triggered by the right moment in the client journey, in a message that sounds like it came from you personally.

Reviews AI in MONDAi requires your Google Business Profile to be connected. It works alongside your CRM and workflow engine so review requests are triggered by real business events rather than arbitrary time delays.

Steps

Connect your Google Business Profile

Go to Settings → Integrations → Google and connect your Google Business Profile. This is required for Reviews AI to submit and receive Google reviews. See the Connect Google Business Profile article for the full setup steps if you haven't done this yet.

Enable Reviews AI

Go to Reputation → Reviews AI. Toggle Enable Reviews AI. Two sub-features will appear: Review Request Automation and Automated Responses. You can enable either or both independently.

Configure review request automation

Set the trigger for when review requests are sent. The most effective trigger for most service businesses is after a completed appointment or after a specific tag is applied (such as a tag you add manually when a client has a particularly successful outcome). Avoid time-only triggers — "send 24 hours after purchase" without any qualification sends requests to clients who may not have had their first session yet.

Write your review request message

Write the SMS or email that goes to clients asking for a review. Keep it short, personal, and specific to what they experienced. Include the direct Google review link. A message that mentions something specific about their journey converts significantly better than a generic "please leave us a review" request.

Test the full flow

Trigger the review request on a test contact (or yourself) and verify the message arrives with the correct link. Click the link and confirm it goes to your Google Business Profile review page. Check that the review appears in Reputation → Reviews after posting.

Automated Review Responses

Reviews AI can also draft and post responses to new Google reviews automatically. Go to Reputation → Reviews AI → Response Settings and set your response tone and any specific language you want included or excluded. The AI drafts a response to each new review — for positive reviews it posts automatically; for negative reviews it holds for your approval by default.

Review the negative review moderation setting carefully. Most creators want to personally review and respond to negative reviews rather than automating them. Keep the default hold-for-approval setting for negative reviews unless you have a specific reason to change it.

Common Mistakes

Sending review requests too early in the client journey. A review request sent the day someone purchases a program — before they've experienced any of it — produces no reviews and damages trust. Trigger after a meaningful milestone: a completed session, a course completion, or a specific client outcome.
A generic review request message. "Please leave us a review" is the weakest possible ask. Write something specific that references their experience and explains briefly why reviews matter to your business. Specificity converts.
Auto-posting responses to negative reviews. Automated responses to negative reviews can escalate situations that needed personal care. Keep the default hold-for-approval setting and respond to all negative reviews personally.

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