Sometimes you need to stop a workflow immediately — an email has an error, a campaign is paused, a product is temporarily unavailable. MONDAi gives you control over what happens to contacts currently inside a workflow when you pause or stop it.
Pause vs Stop
Pause (set to Inactive): No new contacts enter. Contacts already inside continue through their scheduled steps.
Remove active contacts: Exits contacts from the workflow immediately — no further actions fire.
How to Pause a Workflow
1
Go to Automation → Workflows
Find the active workflow.
2
Toggle the status from Active to Inactive
No new contacts enter. Existing contacts continue.
How to Remove Active Contacts
1
Open the workflow and navigate to Active Contacts or History view
2
Select the contacts to remove
Select all or specific contacts.
3
Click Remove from Workflow
These contacts exit immediately.
Common Mistakes
- Pausing a workflow and assuming all contacts inside stop — pausing only blocks new entries.
- Stopping a workflow that other workflows depend on — check for downstream automations first.
- Not documenting why a workflow was paused.
- Removing all contacts without reviewing who is mid-sequence.
Next Steps
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